Orders
The only means accepted by MIIJOYA for receiving an order is through the purchase gateway on our website. Any modification of an order already made must be communicated via email and must be confirmed by the order management department for it to take effect.
If you have any problem to place your order or to view our website, please restart your browser. If the problems persist, contact us and we will help you as soon as possible.
All our jewels are manufactured, prepared and packaged in our facilities in Córdoba (Spain) by ourselves, so your order should arrive in perfect condition. If not, please contact us via email hola@miijoya.com
Our pieces are delivered packaged and ready to give away. They include a gift box, an individual sealed package for storage during shipping and various surprises.
Payments
The accepted payment methods are:
Credit or debit card VISA, VISA Electron, Maestro, MasterCard, American Express, DK and other international cards, through a secure electronic payment gateway, which guarantees maximum security in all operations.
Payment via Apple Pay mobile app and Google Wallet. In these cases, check with your provider Apple or Android if you have activated this service and if you have a card or bank account number linked to these applications.
If at the time of making the payment you have any difficulties or errors, try:
– Use an alternative card.
– Use an alternative payment method to the one that is causing the problem.
– Restart your browser and try again.
– Delete cookies or clear your browser’s cache and try again.
– If the problems persist, contact us by sending an email to hola@miijoya.com
Shipping
At the time of purchase depending on the destination you will be able to observe different terms and shipping methods. Regardless of the chosen modality, the product handling and preparation period is 24 business hours, starting with the shipping times indicated below it.
For shipments to Spain to peninsular territory, the shipment is made by courier service to the indicated address with hand delivery and notice to collect not being at the address or second delivery attempt depending on the courier used. Average shipping time is 24 business hours. Shipping costs are 4,85€ or free for purchases over 50€.
For shipments to the Balearic Islands it is also made by courier service at home. Average shipping time is 48-72 business hours. Shipping costs are 10€ or free for purchases over 100€.
For shipments to the Canary Islands, Ceuta and Melilla it is made by Correos. Average shipping time is 48-72 business hours. The costs are 30€, which already include the presentation and processing of the Customs Documents necessary for export.
In international shipments, the company that delivers will vary depending on each country. Not being MIIJOYA’s responsibility for non-compliance with delivery times.
For shipments to the European Union the average shipping time is 72 business hours. Shipping costs are 20€ or free for purchases over 100€.
For shipments to other countries it is made by certified mail to the indicated address. Hand delivery will depend on the postal service in the destination country. In these destinations we cannot offer an average delivery time as we depend on different postal services. Shipping costs are 55€ which already include the presentation and processing of the Customs Documents necessary for export.
In all cases you will receive an email to your email informing you that the order has already been completed and if you request it we will send you the shipping tracking number as well as a direct link to the courier company so you can check it at any time.
INFORMATION REGARDING CUSTOMS FOR INTERNATIONAL SHIPMENTS AND SHIPMENTS TO THE CANARY ISLANDS, CEUTA AND MELILLA.
In the event that the shipment is held at customs, the recipient will have to bear the handling costs. This option is accepted with the purchase. In those cases that the article has reached its destination and the client rejects the customs and management payment, this amount will be deducted from the return of the article.
In no case MIIJOYA is responsible for the payment of customs management or the taxes derived from them.
